FREQUENTLY ASKED QUESTIONS
1.
HOW
DO I KNOW IF IT’S OKAY FOR ME TO TAKE YOUR COURSE?
2.
HOW
LONG IS THE EXAM? IS IT HARD TO PASS?
3.
CAN
I USE MORE THAN ONE COMPUTER? CAN I USE SOMEBODY
ELSE’S COMPUTER?
4.
WHAT DO YOU CHARGE FOR COURSE TUITION?
5.
I’M
NOT GOOD AT TESTS – WHAT IF I FAIL A CHAPTER QUIZ OR
THE FINAL EXAM?
6.
CAN
I TAKE THE COURSE AT ANYTIME OF THE DAY OR WEEK?
7.
JUST HOW SECURE IS YOUR SITE?
8.
I
DON’T HAVE AN EMAIL ADDRESS. CAN I STILL TAKE THE
COURSE?
9.
IT
SLIPPED MY MIND AND MY DUE DATE IS IN A FEW DAYS!
WILL THE COURT GIVE ME MORE TIME?
10.
WHAT IS A CASE, CITATION OR DOCKET NUMBER?
11.
HOW
DO I PAY?
12.
IS
THE FINAL EXAM “OPEN BOOK?” CAN I REVIEW THE COURSE
WHILE ANSWERING THE QUESTIONS?
13.
HOW
DO THE COMPLETION CERTIFICATES WORK?
14.
WHAT IF MY COMPUTER CRASHES OR I LOSE MY CONNECTION
IN THE MIDDLE OF THE COURSE?
15.
CAN
I GET HELP OVER THE PHONE?
16.
WHAT DO YOU MEAN BY “SECURITY INSERTS” AND “SECURITY
QUESTIONS”?
1.
HOW DO I KNOW IF IT’S OKAY FOR ME TO TAKE YOUR COURSE?
The
court that issued your citation will grant you
permission to attend. As long as our program is on your
list of approved courts you may take our program.
Top
2.
HOW LONG IS THE EXAM? IS IT HARD TO PASS?
The
final exam is 50 total questions and we have an
excellent passing rate.
Top
3.
CAN I USE MORE THAN ONE COMPUTER? CAN I USE SOMEBODY
ELSE’S COMPUTER?
Yes,
you can log onto our website from any computer with
Internet access. Simply use your driver’s license number
to re-enter the course.
Top
4.
WHAT DO YOU CHARGE FOR COURSE TUITION?
The
cost is only $14.50. That price includes the entire
program, final exam and processing of your certificate
of completion.
Top
5.
I’M NOT GOOD AT TESTS – WHAT IF I FAIL A CHAPTER QUIZ OR
THE FINAL EXAM?
If you
happen to fail the final exam you can retake the exam as
many times as you need to until you pass. There is no
addition charge.
Top
6.
CAN I TAKE THE COURSE AT ANYTIME OF THE DAY OR WEEK?
Yes,
our website is 24 hours a day 7 day a week access. Just
log off and back on at anytime simply using your drivers
license number.
Top
7.
JUST HOW SECURE IS YOUR SITE?
All
information and payments received on our site is stored
on a secure server. We never give out any of personal
information to a third party.
Top
8. I
DON’T HAVE AN EMAIL ADDRESS. CAN I STILL TAKE THE
COURSE?
It is
strongly recommended that you provide us an email
address. We use this to communicate with you. We will
send you a payment receipt and passing confirmation to
your email address. You can always get a free email
account from websites such as hotmail.com or yahoo.com
Top
9.
IT SLIPPED MY MIND AND MY DUE DATE IS IN A FEW DAYS!
WILL THE COURT GIVE ME MORE TIME?
Luckily, the court that issued your citation allows us
to fax your certificate of completion directly to the
court. Your certificate will be processed and faxed the
following business day after you pass.
Top
10.
WHAT IS A CASE, CITATION OR DOCKET NUMBER?
The
case, citation or docket number can be easily located on
the court papers that were mailed to you regarding your
citation. This information will be printed on your
certificate so the court can properly file your
certificate.
Top
11.
HOW DO I PAY?
You can
pay using our secure server by Visa, Mastercard,
American Express or Discover. We also offer 'check by net' where you
can pay through your checking account right online.
Top
12.
IS THE FINAL EXAM “OPEN BOOK?” CAN I REVIEW THE COURSE
WHILE ANSWERING THE QUESTIONS?
You
will be able to pull up a separate window to review
course material while taking the final exam. This link
will be provided to you on the final exam page.
Top
13.
HOW DO THE COMPLETION CERTIFICATES WORK?
The
certificate of completion will be processed and printed
the following business day after you pass. The court
copy will be faxed directly into the court that issued
your citation and a student copy will be mailed to you
for your records.
Top
14.
WHAT IF MY COMPUTER CRASHES OR I LOSE MY CONNECTION IN
THE MIDDLE OF THE COURSE?
Our
site automatically saves your progress. Simply log back
onto our website and click re-enter. You will be placed
in the program right where you left off.
Top
15.
CAN I GET HELP OVER THE PHONE?
Yes,
just call our customer service line at 800–285-0359
during the business hours of 5AM – 10PM Mon-Fri and
6:30AM – 8:00PM Sat-Sun and someone will be glad to
assist you.
Top
16.
WHAT DO YOU MEAN BY “SECURITY INSERTS” AND “SECURITY
QUESTIONS”?
Throughout the course text we have inserted statements
that have nothing to do with driving or traffic safety.
One might be: "My grandma loved ice cream sandwiches."
These security inserts are very easy to find, as they do
not have anything to do with the subject of traffic but
only if you read the entire course. We recommend that
you write down the security inserts as you see them in
case you come across that question in the quiz.
Top
